Personal injury answering service for law firms
Della takes the overnight calls. You take the morning. Every after-hours injury caller is answered, qualified and on your desk by dawn.
Built for personal injury intake from the first call. Never gives legal advice. Month-to-month.
Last updated
Neck and back pain, ER visit the same night. Other driver at fault, police report filed. Other driver’s insurer named. Callback number captured.
What is a personal injury answering service?
A personal injury answering service takes a law firm's calls when the office is closed. Most take a name, a number and a message. An intake specialist goes further, asking what happened and when, what the injuries are, what treatment has followed and who was at fault, so an attorney can judge the case before the first callback.
Where do injury calls go after the office closes?
Accidents don't keep office hours, and neither do the calls that follow them. For most PI practices, an after-hours call ends in one of three places.
- Voicemail, where many callers hang up and try the next firm on the results page.
- A message service, which passes on a name, a number and “please call back”, but nothing about the case.
- Your own cell phone, answered at 10pm, at dinner and at weekends, for as long as you can keep it up.
What does a missed injury call cost?
In Clio's 2024 secret-shopper study of 500 US law firms, only 40% answered when a prospective client called, as reported by the Oklahoma Bar Journal (2025). An injured caller rarely waits for the office to open. They call the next firm, and the marketing spend that made your phone ring goes with them. Call Della collects more figures like this in its law firm missed-calls data.
What are missed calls costing your firm?
The cost of a missed call is the fee from the injury case that caller would have signed. Work it out for your own firm: missed calls a month × share that are new matters × your sign rate × your average fee. The sliders start on example figures. Move them to your own numbers.
For the method and what to count as a missed call, see the full missed-call cost calculator on calldella.com.
What would it be worth to have those calls qualified by morning?
- If every after-hours injury caller was on your desk at 7am with the facts already taken, how many more of them would you sign?
- How much sooner could you reach the strong cases if you knew at a glance which ones they were?
- What would you do with the first hour of the day if it wasn't spent returning cold voicemails?
How Della handles your overnight calls
| If this is happening | What Della does |
|---|---|
| Calls go to voicemail at night | Answers in your firm's name, every night, weekend and holiday |
| Messages arrive with no case detail | Asks what an experienced intake specialist would ask: incident type and date, jurisdiction, injuries, treatment, fault, insurance, prior counsel and statute-of-limitations risk |
| The urgent call waits with the rest | Scores every caller for urgency and alerts the attorney on call by email straight away |
| Mornings start with callbacks in the dark | Delivers every call as a dossier by dawn: summary, urgency, recording and transcript |
| You carry the phone home | Takes the overnight shift, so your days start with a sorted list instead of a stack of voicemails |
If you have an intake team, Della covers the hours they aren't there and hands them a sorted morning. If it's just you, she covers the hours you can't. The questions she asks are set out on the personal injury intake page and in the free personal injury intake form. For what to automate and what to keep with people, see personal injury intake automation. Firms that also take campaign cases can read the mass tort intake guide. Call Della's own personal injury intake page has the full detail.
Criminal defense or immigration? Della has intake built for those practices too: see Call Della's criminal defense intake and immigration intake pages.
Hear Della take a call
The quickest way to judge Della is to hear her work. Book a 30-minute demo and we'll run a live call while you listen: a caller rear-ended on the drive home, and every question she asks. Then we walk you through the dossier she files.
- Caller
- Test Caller A
- Matter
- Rear-end collision, Tuesday 9:42pm
- Injuries
- Neck and back pain, ER visit the same night
- Fault
- Other driver at fault, police report filed
- Insurance
- Other driver's insurer named
- Urgency
- 4 of 5
- Callback
- Number captured